NetApp OnCommand Insight Review

Needs to be more stable and simpler. Gives visibility to the virtual machines.

What is most valuable?

It gives visibility to the VMs.

What needs improvement?

It's really fragile. We try not to depend on it because every time we change something in our environment, it breaks. So reporting, performance, metrics, it takes a lot to keep this thing running. We have a really dynamic environment, meaning our machines are constantly being patched. They are constantly being rebooted, and OCI is not really that resilient.

I'd like it to be more stable, simpler, and get Java out of it.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

The stability is terrible. It breaks all the time.

What do I think about the scalability of the solution?

The scalability is fine.

How is customer service and technical support?

It is not great. It's hard to get experts on the phone that understand your issues with the product, it's kind of a niche market. OCI seems to be a niche and every time I get someone working with me, they seem to know some of it, but there's one guy over there who knows it all. It's very bizarre. With reports, there's one guy at the company who it seems can spit out reports, at least the ones that we've been recommended. It's a complicated tool.

It is hard to reach the right person who is knowledgeable about the tool. The product's complicated.

How was the initial setup?

I was involved in the initial setup. It was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost: It is expensive as a solution. You need to be an expert to get anything out of it and we don't have that kind of expertise. It's not worth it for us to spend that much time learning it, so it would be better if it were simpler.

What other advice do I have?

We went to C-DoT and it was thrown in on the deal.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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