NetApp ONTAP Review

It allows us to scale and grow as needed and also be flexible in the way we operate

What is our primary use case?

We are a storage provider for a government entity. We serve data to profilers and other government entities.

How has it helped my organization?

ONTAP allows us to scale and grow as needed and also be flexible in the way we operate.

What is most valuable?

The most valuable features are:

  • It's scalable.
  • It's easy to failover and failback.
  • There's no downtime.

What needs improvement?

They should make the storage arrays more easily tied to your accounts.

What do I think about the stability of the solution?

It's very stable, and definitely become more stable over time. When Clustered Data ONTAP first came out, there were quite a few bugs. However, with the latest releases, we have been pretty happy.

What do I think about the scalability of the solution?

Scalability is good. We're happy with it.

How are customer service and technical support?

It should be easier to put in tech support cases. For example, sometimes you have to call in for a bad disk. You have to stay on the phone for 20 minutes to speak to a person just to get a new disk. They should streamline the online support and chat. 

Most people wouldn't have this problem, but we have multiple site numbers we have to deal with. A lot of times it's just easier to go through the 20-minute conversation than trying to find for them the specific storage problem.

Which solution did I use previously and why did I switch?

Over time, systems age and the amount of FAS that you could fit into a rack three years ago was a lot different than what you can now. We needed to find something flexible which allows us to customize solutions as we go.

How was the initial setup?

NetApp is typically more complex than normal storage systems. I like it though. There's a lot more granularity and you can configure it the way you want it. 

What about the implementation team?

We used Professional Services, and we do it on our own as well. So far, our experience with Professional Services has been great. We're still in the process. They give us guidance. We have our own way that we like to deploy, but it's nice to have their input and information. Just having them there to be able to bounce an idea off of is helpful.

What was our ROI?

We have seen ROI as we can fit a lot more storage in one rack.

Which other solutions did I evaluate?

We use multiple different vendors for different scenarios.

What other advice do I have?

I'm pretty happy with ONTAP.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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