NetApp ONTAP Review

The new automation feature saves us a lot of time. The response time for tickets is bad.


What is our primary use case?

We use it for the NAS solution. We have a NAS infrastructure with NetApp ONTAP.

How has it helped my organization?

The product is good at deduplication. Also, the new automation feature is good, as it saves us a lot of time.

What is most valuable?

  • SnapMirror
  • SnapVault
  • Deduplication
  • The compression.

What needs improvement?

I need to be able to validate how the host is performing from the storage, as I am concerned about the host performance and storage connectivity to the host.

They have to improve on the data and monitoring tools.

What do I think about the stability of the solution?

The stability is good. They have point in time recovery, and they don't have any single point  of failures. 

The FAS series is good. In addition, they have around 10Gs for management, which is nice.

What do I think about the scalability of the solution?

I love NetApp's scalability. We started in three areas, and now, we have grown to 16 areas. It is that good at scaling.

How is customer service and technical support?

Technical support is not in person nowadays. We have to wait a long time to get an engineer. Then, most of the time, their engineers are not good enough to understand our problems. While we might not be able to explain the problem well, or they are not able to understand the problem well, their solutions are slow to resolution. The response time for tickets is bad nowadays.

How was the initial setup?

Half of the setup is straightforward. However, when we want to do customizations and networking configurations, it is quite challenging. The issue is that we cannot fit NetApp's configurations to our organization standards.

What about the implementation team?

We have a NetApp consultant for all types of deployments. He has been wonderful to work with as he is always helpful.

Which other solutions did I evaluate?

The top two vendors that we considered were NetApp and Dell EMC. 

We are also considering some white labels for HCIs, but these solutions aren't shortlisted yet.

What other advice do I have?

If you need something in the NAS area, consider or test the NetApp products.

On the storage and box side, NetApp is really good at what they do.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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