NetApp ONTAP Review

Stable, easy to deploy and just works


What is our primary use case?

We use this solution for Hyper-V, VMware, SQL, Enterprise Vault, and Commvault.

How has it helped my organization?

This product has improved the way our organization functions because everything is working so well and we don't have any disasters. Everything is perfect. Our SLA (Service Level Agreement) is in RTO (Recovery Time Objective) and RPO (Recovery Point Objective). Everything just perfect. 

What needs improvement?

What I would like to see in the next release is the ability to combine all the clusters. Make it so that they will work not just pairs. If I have a four-node cluster, I want it to work for four and not just four pairs of clusters. This is what I am expecting as an enhancement.

What do I think about the stability of the solution?

My impression of the stability of the solution is very high. We don't have any problems.

What do I think about the scalability of the solution?

I think the scalability of this solution is excellent.

How are customer service and technical support?

The technical support is amazing. Amazing-plus. Technical support always answers. Whenever I need them, they are there. I don't have to wait or waste my time to get the answer by email. I just call them and they answer, and they immediately try to help us. So, if there is a 1 to 10, the technical support is an 11.

Which solution did I use previously and why did I switch?

We switched to this solution because we always believed that NetApp is the best company for storage solutions. I don't think they have a real competitor because they have the perfect solution that is what the end-user really needs. Everything from the software to the hardware is very good. Other competitors have similar solutions, but not the same solution or quality. They have the hardware, they have the technology, they have a protocol, but not all the protocols. NetApp actually thinks about what the user really needs to dive in deep. They know why, how to make the customer satisfied.

How was the initial setup?

The initial setup was straightforward. The technical guys came and deployed all of our operating systems. It was easy and maybe sometimes, not always, there was some small issue but in the end, everything is working very well.

What about the implementation team?

We did not use outside help. We did the deployment ourselves.

What's my experience with pricing, setup cost, and licensing?

The cost of licensing for our company is really not that much. We are a big company but we only use Fibre Channel SAN (Storage Area Network) storage. We don't use the others. So actually we did not need to use all of the licenses. So, the cost is really average for us.

Which other solutions did I evaluate?

Other competitor solutions that we were thinking about was mostly Nimble Storage. But it is not like NetApp.

What other advice do I have?

We use the InLine Encryption solution for SnapMirror, SnapManager, SnapCenter, SnapMirror data protections, SnapVault, and that's all.

The Snapshot copies and Bin Clones solutions affected our application development speed because we run all this at the nights so we actually don't have any effects on performance. Even if we do it in the middle of the day, the users don't feel any latency. So everything is going well.

This solution has helped to reduce our organization's data footprint and reduced our organization's cloud costs by up to 100 K.

On a scale of one to ten where one is the worst and ten is the best, I would rate this product as a ten. There is no competitor like NetApp. You cannot compete with them because we have what we need and what we want and we are so satisfied that we are sure NetApp is the best solution for us.

The advice I would give to someone considering this solution is first to ask him what exactly the solution is that they are searching for. If I can see that they are using or considering a different solution that they think is like my solution, I prefer to invite them to come to our company and see how NetApp works. I would show them how the solution works and how it runs without any problems. If they want they can get full protection — the full self-confidence we call it. It is confidence that you are actually choosing the right tool and not just the vendor. They need to know the product is actually working. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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