NetApp SaaS Backup Review

Good technical support and works in both SAN and NAS environments


What is our primary use case?

I am a consultant and this is one of the solutions that I have experience with.

This solution is used for file sharing and for backup purposes. I am using SATA drives, which aren't very fast, so I am using them for backups.

What is most valuable?

The most valuable features are the support for both NAS and NFS.

What needs improvement?

I would like to see the graphical user interface improved to include all of the functionality because there are some things that you need to use the command-line interface for.

For how long have I used the solution?

I have been using NetApp SaaS Backup for almost two years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

I think that it is scalable. Our clients are enterprise-level companies with 500 or 1,000 users.

How are customer service and technical support?

NetApp technical support is good. I can reach them via phone or email.

How was the initial setup?

I would say that the initial setup is not easy, but not hard either. It is of medium-level difficulty. It takes two or three days to deploy, maximum.

What's my experience with pricing, setup cost, and licensing?

My understanding of the costs is that the price is fair, and not too expensive.

What other advice do I have?

NetApp SaaS Backup is a good product that serves multiple purposes. I can use it in both SAN and NAS environments. For anybody who is using both of these technologies, I suggest they consider NetApp.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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