NetApp SaaS Backup Review

User-friendly, superb customization, and the security is good


What is our primary use case?

We are using this solution as a primary backup. We first transfer data to the tape backup, and then later we remove it from the server.

What is most valuable?

The interface, customization, and security are superb.

It's a user-friendly solution.

What needs improvement?

One area that is a problem is with the support and the time difference. When technical support is sleeping, we are awake and working, and when we are sleeping, the support is awake and working. Ideally, we would like to have regional support.

For newcomers or people who have less experience, it's a complex solution that could be simplified somewhat.

For how long have I used the solution?

I have been using this product for more than one year.

What do I think about the stability of the solution?

It's a fully stable solution.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

We haven't called support because we haven't needed it. It's running seamlessly and it has been very good.

Which solution did I use previously and why did I switch?

We used Hitachi first, as well as Huawei. We switched because of the price and because it was going to expire.

How was the initial setup?

The initial setup was straightforward.

We implemented it in bits, and it took a few days to complete.

There are only two people on the service side managing it. We are both admins.

What about the implementation team?

We deployed with the help of a vendor. We didn't face any issues with the implementation.

What other advice do I have?

I would recommend this solution.

What is available is enough for our environment. This product is excellent. 

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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