Netezza Review

Architecture is fixed, there is no scale-up availability at all, and the support is poor


What is our primary use case?

Neteeza is a data warehouse for customer analytics. 

How has it helped my organization?

We're looking to get away from it, so I can't really say that it improved things. It did augment some of our product delivery resources.

What is most valuable?

The most valuable feature would be the fact that it has been running for awhile in an appliance format. The appliance format may be the best part.

What needs improvement?

There won't be another release. They're converting to DB2 and that is one of the reasons we are looking at other options.

In terms of features that I would like to see, one is the ability to actually scale out an architecture. Right now, if you buy one, it's fixed. There is no scale-up availability at all.

What do I think about the stability of the solution?

It's pretty good when it works. It's pretty stable overall. But if you have a problem, support is a nightmare.

What do I think about the scalability of the solution?

Scalability is not possible.

How is customer service and technical support?

Technical support has been awful. I found them unwilling to help, and with direct VPN connection to systems, unwilling to actually connect and look at information, which is part of our contract. They did not actually do their job.

Which solutions did we use previously?

We're looking to switch away from Netezza because the platform database system that it runs on is no longer going to be in existence. It's moving to DB2. If it moves to that direction, the amount of changes in logic and queries that it would require is pretty substantial. At that point I would basically be rewriting everything.

When selecting a vendor, obviously I don't want somebody who is brand new. I want somebody who has a track record of actually being around for awhile. It needs to be a company with a product that does the functions that a database should do, and not something that's only a partial solution. There are a lot of solutions out there that do three-quarters of what a warehouse should be doing, but three-quarters of a warehouse are not sufficient.

How was the initial setup?

I wasn't involved in the setup. But it's an appliance, so there is no real setup, other than there is a day for an IBM technician to come out and stand it up.

Which other solutions did I evaluate?

Vertica was one of them. I looked at it recently. It has limiting factors on things like updates and deletes of data, where it has performance issues. That's a big problem for us. 

What other advice do I have?

I rate Netezza at four out of 10. There is not too much involved to set one up from a customer perspective, but after the initial setup it is pretty awful on the customer support side of it.

My advice would be, check out all options. Don't just go with big-name vendors, because that is not always going to be the right answer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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