NetIQ Identity Manager Review
Very powerful product but customizing takes time and resources. Unpractical for SMBs.


Valuable Features

The Role Based Provisioning Module feature is by far the best thing about the product; using roles and entitlements for access and provisioning makes old group based obsolete.

Improvements to My Organization

It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications.

Room for Improvement

Definitely documentation is among the most lacking features of the product. Also, the ability to run all components on Windows OS is needed.

Use of Solution

I've used it for one year in different customer environments and licenses.

Deployment Issues

Deployment is pretty easygoing, though some trouble might arise if the customer's security policy is overly strict or the infrastructure has a bad design.

Stability Issues

Stability wise I would rate the product 8 out of 10. Some known quirks and bugs give unwanted resource hogs that can be a headache at the wrong moment.

No major problems as of yet.

Scalability Issues

Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult.

Customer Service and Technical Support

Customer Service:

9/10.

Technical Support:

8/10.

Previous Solutions

We previously used Microsoft Forefront Identity Manager.

Initial Setup

Initial setup is straightforward if done by vendor requirements.

Implementation Team

We used a vendor team, and their level of expertise is 9/10.

Pricing, Setup Cost and Licensing

  • Four hours for installation
  • Development hours vary
  • Two hours weekly maintenance and check-ups

Other Solutions Considered

We also looked at Quest OneIdentity, Oracle Identity Manager and Tivoli Identity Manager.

Other Advice

  • It is a money saver in the long run
  • As long as you set your requirements from the get-go there won't be overhead further along
Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful

1 Comment

Veli-Matti LuotonenReal UserTOP 5LEADERBOARD

As long as scope of implementation will be realistic and both planning and implementation resources know the product - NetIQ IDM is choice also to smaller company.

13 April 15
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