NetIQ Identity Manager Review

The UI for requesting and approving rights has been outdated, but in the latest version that has been addressed


What is most valuable?

Event driven provisioning and powerful Development and documentation tool - Designer are the most valuable features on NetIQ Identity manager

How has it helped my organization?

Identity and access management processes have developed to become automatic and fast. While the source of identity information is the HR data, user rights can reflect the user role(s) in an organization.

What needs improvement?

The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed. Also, the amount of work from box to production has been improved a lot during the years, but for sure - there is always a need for a capable project team to fit the product to the processes of an organization.

For how long have I used the solution?

12 years.

What was my experience with deployment of the solution?

High amount of skill with the product and overall knowledge of IAM are useful to avoid issues on IAM deployment. The issues are normally due to data quality, which can be fixed with the products Analyzer application.

What do I think about the stability of the solution?

Product is stable. At certain points, there have been bugs - but NetIQ Support has been able to help with those kind of situations

What do I think about the scalability of the solution?

Product is very scalable. It is matter of optimizing the rules used during the integration process.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

IM products are someway framework solutions. Deploying a solution to an organization requires co-operation with many stakeholders and knowledge on the systems to integrate.

With a normal integration, for example with AD, it's a matter of configuration, but integration with the HR system it's a matter of designing processes - for example if the system is not a standard out of the box system.

What about the implementation team?

I have been a consultant on customer implementation projects.

What other advice do I have?

  • Sell the idea at the CEO level
  • Get sponsors for a project
  • Get a capable project team
  • Choose a consultant who knows the product and not only the IDM processes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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