NetIQ Identity Manager Review

Allows data changes and passwords to propagate to applications in real time. The UI is hard to configure.


What is most valuable?

To my knowledge it is the only event based IDM system. Its supporting directory (eDirectory) also has event based replication. This makes it a very 'real time' system. In short, it is event based and not batch based.

How has it helped my organization?

Being event based, it allows data changes and passwords to propagate to applications in real time. This makes business workflows efficient and instant from both a process and technology perspective.

What needs improvement?

The user facing interfaces are not too friendly and they are also fairly hard to configure. Better alerting/monitoring of connectors/data would also be nice.

For how long have I used the solution?

Three years

What was my experience with deployment of the solution?

Not particularly. My advice would be to ensure ample time is spent on data quality and also on code testing.

What do I think about the stability of the solution?

Not really. A few issues now and then but patches generally come quick enough.

What do I think about the scalability of the solution?

No, it seems to scale quite well.

How are customer service and technical support?

Customer Service:

Not too bad.

Technical Support:

OK. Not up to par with bigger vendors like MS and Cisco.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Any IDM will not be simple unless the environment is simple. We have a large complex environment, so setup was complex. Any IDM would have this.

What about the implementation team?

We used and external systems integrator initially but they were not up to par so an internal team is now being built.

What other advice do I have?

Be sure data quality and code quality is good from the start. Going back over a production environment just makes things hard.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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