What is our primary use case?
We provision accounts and access through NetIQ. Lifecycle events are triggered by our HCM system which feeds Identity Manager. Identity Manager then feeds other downstream systems such as Active Directory and ServiceNow. We also have NAM (Novell Access Manager) for single sign-on but I did not include that in this review as it is a separate product.
How has it helped my organization?
We learned a lot about what not to do when we implement our next solution. We were implementing an HCM solution at nearly the same time as NetIQ so that was definitely something I would not recommend doing if at all possible.
What is most valuable?
The identity vault, password syncing and self service Password Reset. As seen in another review, I will concur that NetIQ does a good job with password syncing among directories.
What needs improvement?
Be more honest about how poorly it runs on Windows servers. It is optimized for Linux. Just because you can install and run it on Windows doesn’t mean you should, at all. It is a recipe for disaster.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Yes, it does not run well on Windows servers. It is meant to run on a Linux platform.
What do I think about the scalability of the solution?
Yes, it does not scale well and licensing is very expensive. Again, does not run well on Windows so upgrades were a nightmare.
How are customer service and technical support?
Very poor. We ended up having to contract for support from two other service providers since NetIQ’s support was so poor.
Which solution did I use previously and why did I switch?
This was our first IAM solution.
How was the initial setup?
Very complex. Again, it does not run very well on Windows and we required a lot of customization to meet our business objectives.
What about the implementation team?
A vendor team helped us through our implementation from Deloitte & Touche Consulting. I wasn't quite as involved with the implementation but have been supporting the solution for about 4 years now so I can't speak to their level of expertise.
What's my experience with pricing, setup cost, and licensing?
Very expensive licensing. Definitely review support and licensing contracts with an attorney to get language less ambiguous and redline accordingly.
Which other solutions did I evaluate?
We did. We evaluated CA, IBM, Novell (now NetIQ) & Oracle.
What other advice do I have?
Get executive buy-in and know that a tool isn’t going to fix bad processes.
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