How has it helped my organization?
We did an exercise, but it was a long time ago. I know that we had a lot of manual work that we saved by using the product. So on a monthly basis, we would hire ten or so users per day, ten times, over twenty days, so two hundred in total.
Each user would take between ten and fifteen minutes, so let's say two hundred times twenty minutes, is four thousand minutes, or sixty-six hours. There were more functions that we'd do as well.
I would say you would save like around one-hundred person-hours, per person per month. That's big savings.
What is most valuable?
It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems.
The most valuable features are that it's a very flexible tool and it's connected to multiple and various data sources.
What needs improvement?
The product, the technology itself, is really good.
The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product. Sometimes you need to deploy something that's a little different. It requires development, and it's just hard to find people. It requires training, because, in each event, you need to learn the specific language that the product speaks. So it's a directional language and you need someone with some knowledge with it to deploy it.
They have graphical interfaces and you can get away with the basics, but it gets a little bit more complicated once it's a little bit more customized. If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement.
They need to go to a cloud service solution because everyone's looking forward to the cloud now. Everything that I worked with was on-prem system deployments.
For how long have I used the solution?
I've been using the solution for more than five years.
What do I think about the stability of the solution?
The stability is solid. You don't touch it. Once you deploy it, it just works.
What do I think about the scalability of the solution?
In terms of scalability, it depends on how much you want to spend to scale because they charge for connectors. You can connect virtually everything to it. They have connectors for most of the systems in the market including databases, cloud solutions, etc.
The company just launched an update so they are upgrading. They need to connect to the new SAP version. They were planning on connecting to the latest version of existing systems.
How are customer service and technical support?
Technical support was good. I had to use them a few times and they were very knowledgeable and they were quick. I always had a quick turn around from support.
How was the initial setup?
The initial setup has medium complexity. It depends. The previous version was more complex. Now they've made it better. They knew that the tool was complex so they tried to enhance and simplify the installation. I would say it's not too hard today to get you going on the basics. The more approvals and workflows and the more components you add to it, the more complicated it gets and you need more specialized people. You just make sure that you train your personnel.
If this product was more widespread and people knew more about the language then you wouldn't have this issue about when you need to add people to the system.
What about the implementation team?
I wasn't there when the implementation took place, but I think services were from the actual vendor, Micro Focus, itself.
What was our ROI?
Some products, typically security products, the moment they're implemented, their ROI is instant because you know security is invaluable and data loss is something that needs to be halted right then and there. Your return is guaranteed because the product saves so many person-hours over the years.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of specific pricing, but I know they have different licensing, depending on your organization. Governments, for example, have special pricing. Education would have different pricing because it's more like a sector.
There might be additional costs too, and it depends on which system you are integrating. So let's say user x needs one AD account or an Oracle or SQL. You would have the base license plus per connector. You just need to be aware that the more systems you connect, the more license fees you have to pay.
What other advice do I have?
The way it was implemented for the company was mostly for HR integration. So we would synchronize data from SAPHR to an Active Directory. So all the new hiring, all the user provisioning was made by HR on the SAP system. This system was responsible for creating the accounts on the network and mailboxes and all that from that system. So no one has ever created a user manually in AD. It's all automatic.
It's a solid product, it's a mature product. You just need to make sure that your IT personnel is properly trained. When you purchase a license, make sure you have support engaged as part of your contract and you'll get your team trained.
I would also recommend a proof of concept for sure. That way you can show clients how flexible the product is.
I would give the solution a rating of nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.