What is most valuable?
CIFS optimisation is really good and benefits are realised if using ICA also.
How has it helped my organization?
Using solutions like this reduces the increase on Telco bandwidth - inter site optimisations and using the accelerator software for mobile users can be of great assistance too.
What needs improvement?
The configuration is less than intuitive and it's important that the network is fully mapped out before trailing this.
For how long have I used the solution?
I am an integrator so I have configured and used this in 5 companies to date.
What was my experience with deployment of the solution?
Initial configuration can be problematic.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Assuming the network is fully discovered, this scales really well.
How are customer service and technical support?
Customer Service: Not great - the first line support for this product is pretty much nil.Technical Support: Kind of relating to my comment above - plenty of people will sell you the product but you really need a skilled resource that has done this before - its not a product you want to learn while you are deploying it.
Which solution did I use previously and why did I switch?
No, but I have done POCs on the Riverbed and Bluecoat appliances before recommending CloudBridge.
How was the initial setup?
If full understanding is held of the network, it is pretty self explanatory if you have a network background.
What about the implementation team?
I am an integration consultant so I was effectively the implementer that Citrix used (as a 3P).
What was our ROI?
One of my clients has capped their Telco costs (so the ROI is really the Telco growth savings).
What's my experience with pricing, setup cost, and licensing?
Varies from client to client.
What other advice do I have?
Understand your network back to front. Make sure that your firewalls are well documented and that the network appliances in the company are well documented.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 30 2014