NetScaler SD-WAN Review

Enables us to check if a laptop is in our domain or not


What is our primary use case?

For the load balancing of the application is for load balancing and as a VPN gateway. 

How has it helped my organization?

We have a requirement where only the users who have a company laptop are connected to the system only using a VPN. We hand out the authority based on whether or not users have the company laptop or they can be converted by a company using the EPA, we can check if the laptop is in the domain or not. 

What is most valuable?

The VPN and the load balancing are the most valuable features. 

What needs improvement?

The reports need to be improved. We need to have them customized but they don't have that right now. I would like for them to have better system predictions. My system may be working fine right now but after making some changes, that can change and I would like to know about it. 

I would like to see better reports. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's been three years we have deployed this product and I have not had any downtime or any issues with the product. The product is stable.

What do I think about the scalability of the solution?

We can upgrade easily using the license. 

There are 20,000 users that are connecting to my boxes because my websites, and other applications are posted on the NetScaler box only. We only require two people for maintenance. One is the administrator of the network and the other person is monitoring it. One is the administrator and the other is the engineer. 

How are customer service and technical support?

Support-wise, they're good. 

If you previously used a different solution, which one did you use and why did you switch?

We were using another solution but it had limitations and a lot of downtimes. That's when we changed the product.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is good. I don't have any issues with the rationing of it. 

Pricing-wise, it is a little bit high compared to the other products which are the market right now. Because of the stability and availability of the product, I am fine with the price, but it's a little bit on the high side compared to the other products.

Which other solutions did I evaluate?

We also looked at Cisco Load Balancer and Radware. We did the PoC and we found the scale was good, so that's why we bought NetScaler.

What other advice do I have?

My advice is that if you want to implement NetScaler make sure to get Citrix support for help.

I would rate it an eight out of ten. I took off two points because of the bad deployment. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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