What is our primary use case?
We are a service provider and we use NetScaler Secure Web Gateway in different solutions that we provide to our customers, as well as within our own organization.
We use NetScaler Gateway for the users who are connecting from external links like site-to-site VPN. People access this as a reverse proxy.
We use this solution on-premises, although six or seven customers of ours will be deploying on the cloud.
How has it helped my organization?
NetScaler provides a secure gateway for our clients to access their virtual desktops.
What is most valuable?
The most valuable feature of this solution is dual authentication, which is good from a security perspective.
It can be used as a reverse proxy.
What needs improvement?
The price of this solution is a little bit high and can be improved.
It would be helpful if this solution would collect information about people who are connecting from external devices so that we can rate their user experience in using the virtual desktops. If there are problems on the network, like MPLS links, we should be able to identify that there's a problem. This kind of reporting would provide valuable insights.
For how long have I used the solution?
We have been using this solution for at least ten years.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
This is a scalable solution.
In our company, we have approximately twenty thousand users. On our platform, altogether, we have approximately four hundred thousand people.
How are customer service and technical support?
The technical support for this product is good.
Which solution did I use previously and why did I switch?
We did not use another solution prior to NetScaler.
How was the initial setup?
The initial setup is complex.
Initially, there are a lot of firewall ports have to be opened. This solution has a lot of features and in terms of maintenance, it is difficult to get resources because people need to know a lot from the technology perspective. They need to understand networking concepts as well.
What about the implementation team?
We deploy this solution for our customers.
This length of time required for deployment depends on the requirements. We normally deploy in about one week's time. There are some dependencies in opening the firewall for a customer and depending on how complex they are, this might take one month. In other cases, we can do it in less than one day.
We have between fifty and sixty people to perform maintenance, although that is for multiple sites in multiple regions.
What's my experience with pricing, setup cost, and licensing?
Normally we buy perpetual licenses and then the annual maintenance costs are paid yearly, or once every three years. Our annual fees are approximately $80,000 USD.
What other advice do I have?
As the solution is now, we are able to satisfy all of our requirements.
This is a secure product, it is scalable, and the stability is very good. I'm not seeing any downtime. I recommend that people use it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.