What is our primary use case?
We have an extended operations team in India with engineers running the day-to-day tools to monitor around 150 sites across the globe. We have the MPLS and DIA for the bandwidth initiation. If there is a bandwidth alert, the engineers will look into it and take the necessary actions.
It is mostly deployed on-prem. We have a few NETSCOUT applications (five percent) that we have moved off to the AWS Cloud. We were in the process of migrating one of our data centers to the cloud. We just started working on that.
How has it helped my organization?
We have a direct internet connection (DIA) on most of the sites and nGeniusONE helped us with reviewing bandwidth depletion from the sites. Most of them were utilizing like 30 Mbps, but we were adding 100 Mbps. We went and collected data from all the sites using nGeniusONE, then we initiated a project for refacing the Mbps bandwidth, which gave us business revenue improvements. We reduced most of the sites' bandwidth and a lot of our spending (on unused bandwidth). This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth.
It's able to give me real-time data. We were working on a project a couple of days ago where we were able to compare the nGeniusONE data and the packet data. Initially, the network team was using the nGeniusONE tool. However, right now, most application owners and the application team have access to nGeniusONE. They want to see how the application performs under real-time. Therefore, we are definitely moving towards have the application team use it as well. The management is also really happy.
Especially with the pandemic situation, we asked most users to work from home. We set up a lot of SSL VPN clients on the AWS Cloud. We were just using the nGeniusONE to monitor the bandwidth and the packet flow to the data center. Then, users were reporting a lot of issues connecting through the SSL VPN client. So, we did some analysis using nGeniusONE. We tweaked and removed a lot of the bottlenecks, allowing the user to work from home comfortably. We also set it up AWS cloud to give us more back and forth data and users connected through SSL VPN. Based on that, we increased the licensing count on the SSL VPN because we saw a lot of users connecting through one region's VPN. Therefore, nGeniusONE has definitely helped us a lot during this pandemic time.
This solution is good about providing us with increased visibility while conducting an IT deployment. We set up a lot of wireless connections for our R&D users to get real-time data across the globe when they access the data center. nGeniusONE showed us how the traffic is going through the MPLS, and we can move that traffic to the DIA.
Using the nGeniousONE, we found out that most of our sites were not marking the traffic. Therefore, we took the packet capture from nGeniusONE to Cisco and worked with them to fix it.
We use it VoIP, video, and monitoring the contact center application performance. It has helped us with uptime and the user experience.
What is most valuable?
The salary dashboards and contributions are the most valuable features. The graph tells you an application's performance. On the graph, it will tell you the bandwidth for a particular site. Therefore, it is so easy for us to go and look up.
If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.
The learning curve is definitely good. We used to have quarterly training. Most of my team members in India enlisted for training and have attended it.
What needs improvement?
Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade.
For how long have I used the solution?
What do I think about the stability of the solution?
If you rank from one to 10, I would give it a nine for stability. It is a really stable tool.
nGeniusONE increased our application and network uptime. nGeniusONE is pretty quick and stable. Whenever the Internet goes down, it will automatically alert us. Then, the team will immediately work on fixing it with the service provider, like CenturyLink. The network uptime has increase by 20 to 30 percent.
There is a 10 member team dedicated to maintenance of the solution.
What do I think about the scalability of the solution?
Scalable is fine. The licensing part is not hard-coded with the server. Whenever we want to increase the licenses, we just talk to our NETSCOUT agent again. We'll get more licensing and keep it going. So, it is definitely a scalable solution.
We have around 160 users accessing this tool per month. 20 percent of the users are the admin team who manage the tool. they just log into the tool and check application performance.
How are customer service and technical support?
We have on a dedicated engineer from NETSCOUT who works on our projects. He is always available on-call if there is a new site deployment going on. I can call him on his work number, even on weekends, and he'll always be available. This is something that we worked out in our licensing.
Which solution did I use previously and why did I switch?
We were using a different vendor product (Riverbed Cascade) before nGeniusONE. After the nGeniusONE implementation, the time to resolve a ticket and the time to identify an issue were pretty quick. With nGeniusONE implemented on all 150 of our sites, we now have real-time packet collection, a probe on all our sites that collects the data, and historical data for the past three months that can be graphically represented. These are all advantages compared to our previous solution.
We found nGeniusONE gave us more visibility for application and performance management than Riverbed.
How was the initial setup?
The initial setup was straightforward. We used to buy all our devices in North America, then ship them across the globe. A couple of the site setups were tough, but it is fine now.
The initial deployment took six months. Then, we started slowly rolling out to different regions, like EMEA and APAC. The overall complete nGeniusONE solution post-deployment took us 15 to 18 months to complete. The extended time frame was because we started buying five to six probes every quarter, then repeated the process. We did not purchase all the devices at once. That was the company's vision.
The initial deploy took us 15 days or a month. We would just set it up inside one of our data centers and the install probes.
What about the implementation team?
I worked directly with the NETSCOUT SE. The deployment takes one SE from NETSCOUT and three engineers from our side.
What was our ROI?
We have all the NETSCOUT products, and everything is controlled through nGeniusONE, like PULSE Server, Collector, etc. This has saved us money because we don't have to go and purchase a different server or management tool for nGeniusONE.
What other advice do I have?
It does automatic discovery, but we are not doing it because we couldn't configure the application. The plan is to use this more in the future.
We are focusing on the different products from NETSCOUT right now. We have started installing PFS switches on most sites. We just did a PoC where we are planning to roll PFS to 10 of our sites in upcoming quarter.
We haven't integrated nGeniusONE with other solutions.
I would rate this solution as a nine out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Proactively manage your network traffic
Find out how nGeniusONE can help you to gain greater visibility into your network and keep things running as they should. Contact NETSCOUT to get more information.