NETSCOUT nGeniusONE Review

The single pane of glass view makes life simpler

What is our primary use case?

Our primary use case for NETSCOUT nGeniusONE is to monitor what is coming in and out, then distinguish where we have problems in our network.

How has it helped my organization?

With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.

This solution provides us with increased visibility while conducting IT deployments.

We have seen a small decrease (10 to 20 percent) in our overall troubleshooting time.

What is most valuable?

The sessions, where everything is graphically displayed out, which allow people in our NOC to quickly figure things out.

The single pane of glass view makes life simpler.

The dependency mapping provides quicker analysis and quicker resolution. We are able to pinpoint problems quicker online.

What needs improvement?

I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.

It has a lot of what I like to use, but some features are not there yet. It is sometimes even going down to older protocols still getting used in the world right now.

They need to improve using voice other SIP.

For how long have I used the solution?

We have been using this solution for at least six years now.

What do I think about the stability of the solution?

The stability is good, so far. We are probably five nines up.

What do I think about the scalability of the solution?

It is definitely scalable, as long as we do things right.

How are customer service and technical support?

The technical support has been superb, so far. We have a sales engineer who works directly with us. He has been awesome.

Which solution did I use previously and why did I switch?

The biggest reason for the switch that we're going through right now is that it is a Solaris box running old C++ code. That definitely needs to be replaced, as that technology is dead. This is more of solidifying a two-vendor solution to make life easier for people working on troubleshooting.

How was the initial setup?

The initial setup was straightforward. 

What was our ROI?

We have definitely seen ROI.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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