NETSCOUT nGeniusONE Review

Gives us increased visibility when deploying, especially on a hardware refresh

What is our primary use case?

We're using it for server health, data analytics, and network monitoring on a daily basis. We also use it for proactive monitoring of remote sites. We have around 180 sites, and we monitor their bandwidth and application usage. In terms of SaaS, that's something we're working on too, and hopefully we'll get it to where we want it to be.

How has it helped my organization?

It definitely provides us with increased visibility while conducting an IT deployment. It's been pretty useful for some of our cases, especially hardware refresh, where it's been a pretty amazing tool.

It has also definitely helped with detection of anomalies. We've been able to identify a handful of issues within our network. It's been pretty useful. As for root cause, there have been more than a few occasions where we've been able to identify issues right away. We have also seen a measurable decrease in mean time to know and mean time to repair. There have been a number of situations where, if we didn't have this, we would have been scratching our heads trying to figure them out.

In addition, it has cut our overall troubleshooting time. Last year we had quite an outage that went for a couple of weeks. If we had had this solution implemented the way it's working now, I'm pretty sure it would have just taken us days, instead of weeks.

What is most valuable?

  • Data threat detection
  • Network analytics
  • Overall bandwidth monitoring

We also definitely love the single pane of glass view. It's everything there in one single dashboard.

What needs improvement?

The feature I am looking for is the Arbor technology, especially to run in parallel with our firewall. That's one thing that I've definitely wanted and, eventually, it's getting there.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

So far, the stability has been good. There have been a few issues, mainly because we haven't been using it long. I've been having to catch up and upgrade and bring it from the floor up, so hopefully it will become a great tool.

What do I think about the scalability of the solution?

Looking forward, I believe we'll see that the more we add to it, the more and more our network will get better.

How are customer service and technical support?

Technical support has been pretty amazing with me. Every time I call, every time I contact my SE, they answer right away, so I've been pretty happy with that.

Which solution did I use previously and why did I switch?

In our company, I know we have other tools, but as a network monitor, for the port situation, per node, I don't know what else was used.

How was the initial setup?

I had to start from scratch. It took me time to comprehend how everything works, but eventually, I found it's pretty easy to understand and set up.

What about the implementation team?

It was deployed long before I got into my job, but the people that I've been working with were the original deployers. I'm pretty sure they worked with somebody.

What other advice do I have?

Reach out, contact NETSCOUT. It's an amazing tool, it has a lot of integrations, and it's definitely worth looking at.

We still haven't gotten that deep into the dependency mapping, but we intend to start getting to it. Similarly, we're planning to start looking into unified communication application performance. We just got our license for it and we're going to try to implement it. I've only been using the solution for six months. My impression so far is that it's been pretty amazing.

As things stand right now, I would give the solution an eight out of ten. I still have quite a few things to learn. Once I get to know its full capabilities, I will probably give it a ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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