What is our primary use case?
The primary use case is diagnosing real-time communications for all the Voice over IP on our network. We use this solution for unified communication application performance, specifically for performance monitoring, but especially for the troubleshooting.
How has it helped my organization?
It has helped with the operations teams, who have been able to collect information and troubleshoot with the application. So, it has been a benefit for the lower tier support.
It has helped identify issues more quickly.
What is most valuable?
It gives me the MOS, latency, and jitter.
It captures RTP, so I am capable of ingesting and listening to the RTP side of it.
95 percent of the solution helps us get to the root cause quickly.
What needs improvement?
I would love to have them reassemble fragmented packets. That would be a very big plus in my book.
While it does give me increased visibility while conducting IT deployments, I have experience some limitations with it.
We have jumbo frames, which can get fragmented. They don't bring together everything that I need for me to work right. If I could get an end-to-end, then it would give me a good view of how everything would be in my particular call flow.
What do I think about the stability of the solution?
We have a lot of timeouts when we are trying to assemble data packets together or trying to pull down a view of one particular call. However, overall, it performs adequately.
How are customer service and technical support?
I don't directly use their technical support.
How was the initial setup?
Initially, it was a little cumbersome to set up. Once we figured out the nuances of what we wanted, it was fairly simple to set up and set our cards, so we got to things a bit quicker.
What other advice do I have?
Ensure that you get all your DAPS in at the right spots for your data. Learn how to build your cards to have a quick view and quick selection of where you want to troubleshoot.
I believe other departments within our organization use this solution for proactive monitoring of SaaS applications or remote sites.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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