NETSCOUT nGeniusONE Review

Gives us quicker reaction times and more proactive diagnostics

What is our primary use case?

The primary use case is to have the ability to detect issues that a customer would eventually see. It's a more proactive approach for making the customers have a better satisfaction in terms of their usage and performance.

How has it helped my organization?

It gives us quicker reaction times and more proactive diagnostics, especially in terms of needing to set up an alarm if a threshold was exceeded.

It gives us a deep package inspection. It provides that sort of visibility. It also has the ability to get the data in real-time.

This solution helps us get to root cause quickly, especially as we dive deep capturing packets.  

What is most valuable?

  • The quick ability to troubleshoot.
  • The ability to look forward.
  • The ability to develop proactive solutions.

It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.

What needs improvement?

While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it.

We would like to have increased performance in the future. Eventually, we will need more horsepower.

We would like NETSCOUT to add additional topics to the data that it collects, because big data is important going forward.

What do I think about the stability of the solution?

It's very stable. 

When we first got the tool, there were some performance issues. Eventually, they worked out the issues through various upgrades and server hardware enhancements. That was a plus.

How are customer service and technical support?

We do have two onsite NETSCOUT engineers, who are excellent. Especially when we encounter an issue, we tell them right away, "We have an issue. Can you fix it?"

We don't have to wait a few days for something to be solved.

How was the initial setup?

The initial setup was a probably a little complex. We had to get things up and running, do field trials, fine tune the performance, then evaluate it under load, and fine tune it again.

What about the implementation team?

We worked closely with NETSCOUT for the deployment. 

We have our own IT department who channels the server, infrastructure, and networking. I'm on the engineering side, and we work directly side-by-side with NETSCOUT. 

We don't use a third party vendor.

What was our ROI?

Proactive versus a customer having a bad experience: That is the key point. Because you get a bad experience, and you lose customers. You always want tools to make your customer happy.

The solution gives us a forward looking vision. We develop custom applications on top of the data that we collect. It gives us that ability, which is an advantage.

It's definitely decreased troubleshooting time. We get a direct window into the infrastructure and various probes, especially the ability to capture certain KPIs that we look at. Normally, if we didn't have this tool, we would have to collect them under various vendor boxes. That takes time and experience.

Which other solutions did I evaluate?

Deep packet inspection is the key point for NETSCOUT versus the other competitive tools that we also use.

What other advice do I have?

Take a look at it. If not, you're losing the opportunity to improve your performance in terms of its customer aspects.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More NETSCOUT nGeniusONE reviews from users
...who work at a Comms Service Provider
...who compared it with Pulseway
Proactively manage your network traffic

Find out how nGeniusONE can help you to gain greater visibility into your network and keep things running as they should. Contact NETSCOUT to get more information.

Add a Comment