NETSCOUT nGeniusONE Review

We have cut back on our troubleshooting by isolating certain trouble areas

What is our primary use case?

The primary use case is for network monitoring, event management, packet tracing, and forensics.

How has it helped my organization?

We have cut back on our troubleshooting, by isolating certain trouble areas. It has brought visibility to what requires replacement in the future.

We had a situation where a client said the network was the problem, because their reports weren't running from an automated server report. After multiple support groups tried to isolate and troubleshoot the situation, the incident came to us. We were able to isolate it with five minute clicks and determine that it was an access issue.

What is most valuable?

The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.

I like the single pane of glass view. A single pane of glass view of the network will help us address important needs more quickly based on our alarming.

The dependency mapping is very helpful and resourceful.

What needs improvement?

I would like to see nGeniusPULSE and AED (Arbor Edge Defense) integrated with the solution.

Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available.

Between the host analysis and session analysis, there is a limitation of one hour. This can hinder us if a situation occurred ten hours ago. Sometimes, you can't open up that window.

What do I think about the stability of the solution?

It is reliable.

What do I think about the scalability of the solution?

Scalability is great. I am looking forward to seeing more.

How are customer service and technical support?

The technical support has been very attentive and responsive to our needs when I have called.

What about the implementation team?

The solution was deployed in-house.

What was our ROI?

We are starting to see ROI.

We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR).

This solution has cut our overall troubleshooting time.

The solution has helped us increase our application/network uptime.

What other advice do I have?

Do a proof of concept. Get to know your account manager.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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