NETSCOUT nGeniusONE Review

It has versatility to correlate different traffic types, but we would like more encryption of customer data

What is our primary use case?

The primary use case is network monitoring for telecoms.

How has it helped my organization?

Everybody is using the same tool set. Therefore, we are speaking the same language.

Network faults are easily and quickly identified through dashboards and drill down.

What is most valuable?

It has versatility to correlate different traffic types and performance management statistics.

The single pane of glass view is very simple and good. For my users, having all the applications in one place is the aim.

What needs improvement?

We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private.

There is a lot more integration work that needs to be finalized for simpler tool set. The integration of many products into a much simpler single pane of glass is where we want to be.

For how long have I used the solution?

We have been using this solution for 10 years.

What do I think about the stability of the solution?

The stability is good. We haven't had a major failure for years. Apart from the hardware's age, the software is pretty robust.

What do I think about the scalability of the solution?

The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out.

How are customer service and technical support?

The technical support is OK. While it is not outstanding, we don't have any complaints.

Which solution did I use previously and why did I switch?

We did not have another solution previously.

How was the initial setup?

The initial setup is relatively straightforward, as any network integration can be. The complexity comes when you are trying to tune it.

What about the implementation team?

We used a reseller for the deployment. They were very good. We have a good working relationship with them.

What was our ROI?

We have seen some ROI with the root cause analysis. It is quicker to root cause analysis. We are seeing increased network uptime, because if we're spotting, and if we're getting root cause analysis quicker, then we know what comes up quicker.

From my user community, I am getting the impression that something which use to take days has now gone to hours for troubleshooting.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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