NETSCOUT nGeniusONE Review

We build application dashboards and performance indexes for locations, but the scalability is difficult

What is our primary use case?

The primary use case is network and application performance management.

How has it helped my organization?

We build application dashboards and performance indexes for locations.

This solution provides us with increased visibility while conducting IT deployments, e.g., data migration.

The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network.

We use the solution for unified communication application performance. It helps us with uptime and end user experience. We can proactively detect if there are issues and resolve them before they impact the end user.

What is most valuable?

  • Application performance
  • Triage
  • Resolution
  • Problem identification

What needs improvement?

The single pane of glass is possibly overrated.

The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE.

The user interface needs some updates. There is some complexity to the product. You have to understand where the InfiniStreams are and what physical interfaces are connected where, so when you go into the user interface, you know what data you are collecting and from where.

What do I think about the stability of the solution?

The stability is okay.

What do I think about the scalability of the solution?

The scalability is difficult. Packet capture and packet broker are hard to do because you ultimately have to build a separate overlay network, so you can capture the packets. The network speeds are constantly increasing, so now you are at 10 gig or 100 gig capabilities, and it's hard to scale.

How was the initial setup?

The initial setup was straightforward, but we did leverage an RSE in the beginning.

What about the implementation team?

We used NETSCOUT directly for the deployment.

What was our ROI?

We have seen ROI.

The solution has cut our overall troubleshooting time by two to four hours.

The solution has helped increase our application/network uptime by less than two percent.

What other advice do I have?

Understanding what problem you are trying to solve. NETSCOUT nGeniusONE is not a true application performance management product. However, because of the wire data, packet data, its ASI capabilities, and the analytics on the roll up of that ASI data, there is benefit and value there. 

We use the solution for proactive monitoring of remote sites. To some extent, we also use the solution for SaaS applications that are external to the environment to do proactive monitoring.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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