NETSCOUT nGeniusONE Review

When we have any type of outage, we can tell what the root cause of the issue is


What is our primary use case?

The primary use case is to monitor our network.

How has it helped my organization?

This solution provide us with increased visibility while conducting an IT deployment.

When we have any type of outage, and we dig into it, we are able to tell what the root cause is instead of having to go through Wireshark, etc. 

What is most valuable?

Packet decode and bandwidth analysis reports are the two most valuable features.

What needs improvement?

The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

The scalability is excellent. The company allows you to add more to what you already have. Not all companies do this.

How are customer service and technical support?

We have an on staff SE. He is one of the top guys around and excellent to work with. I deal with him all the time.

How was the initial setup?

I wasn't around for the initial setup.

What was our ROI?

We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR).

This solution has cut our overall troubleshooting time.

Which other solutions did I evaluate?

We are looking at Pulseway at the moment.

What other advice do I have?

I'm a big advocate of NETSCOUT. They're always thinking ahead, and that's what I like. I would recommend taking a look at NETSCOUT.

Overall, when we get to the point that we need to, the dependency mapping will be excellent.

We actually like the single pane of glass view. I don't know if we will ever be able to get to it, because of the organization that I work with.

Once we get it implemented correctly, I think the solution will help to increase our application or network uptime. As of right now, that is why I'm pushing for product integration within my organization, which has been difficult.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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