NETSCOUT nGeniusONE Review

The product is efficient, but the learning curve is very steep


What is our primary use case?

The primary use case is troubleshooting.

How has it helped my organization?

We were able to find working hardware, which we were not able to do it with any other tools.

This solution provides us with increased visibility while conducting IT deployments. E.g., if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device. Very few tools do it at this level for things like DDoS.

The solution help you get to root cause quickly.

What is most valuable?

It provides very low details. I can't get this low of level detail from any other tool, down to the packet level.

What needs improvement?

They can improve the UI. For example, with all modern tools, they generate a shared URL, like a Slack URL. Somebody clicks and they see the exact same thing as you. With this tool, if you want to tell somebody how to get to your view, you have to give pointer steps. 

The single pane of glass is a decent effort, but it is not how things are done these days.

It is not a good monitoring tool. It is more like response tool for us.

What do I think about the stability of the solution?

We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it.

What do I think about the scalability of the solution?

The scalability becomes very expensive quickly.

How are customer service and technical support?

The technical support is excellent.

How was the initial setup?

The initial setup was complex. There are a lot of things that you need to configure together. There is not one push button. You have to feed a lot of data into the initial configs before it starts working.

Do your research before you jump in. These type of solutions take a long time to build. Spend a few months doing the research before you jump into it, because once you start and get the project going, it's very hard to roll back or switch off. 

What about the implementation team?

We worked directly with NETSCOUT for the deployment.

What was our ROI?

We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR).

This solution has cut our overall troubleshooting time.

What's my experience with pricing, setup cost, and licensing?

The license becomes cost prohibitive very quickly.

Which other solutions did I evaluate?

We always use a mix of different tools, and NETSCOUT is one of them.

One advantage that NETSCOUT has in the market is a very broad range of products. They cover a whole range of 11 products, where other vendors tend to be specialized, with a more narrow field. So, NETSCOUT is a good end-to-end vendor.

What other advice do I have?

The product is efficient, but the learning curve is very steep. Also, the technology feels a bit outdated.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
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