Netskope Next Gen Secure Web Gateway Review

Scalable with good technical support and very good data leak prevention

What is our primary use case?

We are primarily using the solution for protecting the navigation of the users. We use it for data filtration and protection.

What is most valuable?

So far, the solution has been excellent.

The solution's data leak prevention is its most valuable aspect.

We've found the solution to be quite stable.

The solution can scale if you need it to.

Technical support is excellent.

What needs improvement?

We're quite new to the service. I haven't noticed any shortfalls or downsides just yet.

The initial setup is a bit complex in that it takes a lot of time. In order to get the product to work as you need it to, there is a lot of configuration required.

The information in the dashboards is not in real-time. Maybe they have a delay of one hour in the network. They have to improve that. It should be in real-time.

For how long have I used the solution?

I've only been using the solution for two months or so. It hasn't been too long.

What do I think about the stability of the solution?

The solution is very good for securing your endpoints. It's stable. We haven't had any issues so far. It doesn't crash or freeze. It's not buggy. There aren't glitches. It's good.

What do I think about the scalability of the solution?

The product has a lot of infrastructure. The scalability potential is very good. If a company needs to expand the solution, they can do so. It's very easy.

We have 103 users right now.

We do plan to increase usage in the future.

How are customer service and technical support?

So far, technical support has been excellent. We're very happy with the level of service we are provided. They are helpful and responsive.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup and implementation are not straightforward. It was complex and time-consuming.

We had to change the way that we navigate things and we needed to install the client on all of the computers. However, it needs a lot of configuration to do the things that we wanted to do.

The full setup and deployment took about one month to complete in total.

Only five people are needed for deployment and maintenance.

What about the implementation team?

We had assistance with the implementation. We had a reseller that assisted us, as well as the provider. Overall, our experience, while working with them, was positive.

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee of $10,000 on a yearly basis.

There are no costs beyond the standard licensing fees.

Which other solutions did I evaluate?

Before choosing this product, we looked at Zscaler as an option. This solution, according to reviews, seemed to offer more benefits, and therefore we chose to go with it.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with the company.

I'm not sure which version of the solution we're using.

It's a good solution for securing endpoints.

Overall, we've been satisfied with the product. I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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