What is our primary use case?
We have different verticals of business like manufacturing plants, software consulting, and development. We use both aspects of the things in one module of NetSuite, where we manage multiple subsidies. For manufacturing, we use work orders. We will use working process modules, and we automate the entire process of a production plan in that. Then we schedule those and have those things executed for our fulfillment and invoice the end customers.
In software, we manage it via the project plans, where we have the timesheets managed. We automate the process in that whereby we can generate the invoices from the projects themselves. We have automated the milestones and the time and material billing on NetSuite.
What is most valuable?
The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner.
What needs improvement?
There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect.
In the next release, I would like to see more planning functionalities for manufacturing. I think there are already a few planning functionalities coming out, but more is expected from NetSuite.
For how long have I used the solution?
I have been using NetSuite ERP for six years.
What do I think about the stability of the solution?
I would say that it is definitely stable. In today's market scenario, stability-wise, if you see from the day they got into the market in 1998, they have been only improvising on the product or the product outputs, the upgrades and everything. It has been a smoother transformation, and they have a logical system where libraries are maintained properly.
The customer challenges are taken care of, and they can execute those things in a more automated manner. Whenever the version upgrades happen, those are seamless. We do not need to break our heads for those customization challenges and all that stuff.
What do I think about the scalability of the solution?
It is scalable. Right now, we have 15 users, but I think we are going to increase it because we were limiting it. Since we have automated the manufacturing inside NetSuite, we will probably be going up to 30 or 35 users.
How are customer service and technical support?
Since we are also channel partners, we have the technical resources and the team. We manage that. Since we also have premium support, their availability for support is quite good. At times, certain functionalities have challenges, and they say, "no, this is a change that is going to come later," or something like that. But you will have to face it as not everything can be done overnight.
How was the initial setup?
The initial setup is always very important. It is not as complicated as a few other applications, and it was easier to execute it. The complexity comes when multiple processes and multiple workflows need to be created for the automation to come in. To kickstart it quickly, it is much easier compared to other competitor products in the market.
What's my experience with pricing, setup cost, and licensing?
It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing.
What other advice do I have?
I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days.
On a scale from one to ten, I would give NetSuite ERP an eight.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?
2020.2 Version of 2021.1