NetSuite OneWorld Review

Cloud access enables our distributed workforce to collaborate

How has it helped my organization?

Cloud access enables our distributed workforce to collaborate.

What is most valuable?

Basic accounting and finance: order to cash, procure to pay, and reporting. Utilizes best practices that are simple to implement.

What needs improvement?

Not every field is queryable. Some entities are not available for multiple subsidiaries, which requires duplication.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Some slower server response times have been encountered.

What do I think about the scalability of the solution?

Does not support large number of locations without performance issues. Locations above 25 and up to 100 require special permission, and this has slowed down performance. 

How are customer service and technical support?

Technical support is average to good.

Which solution did I use previously and why did I switch?

Yes, we had a previous solution. We wanted a more robust solution which was cloud-based.

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Measure twice, cut once.

Which other solutions did I evaluate?

SAP, Intacct, and Microsoft Dynamics 365; among others.

What other advice do I have?

Negotiate pricing, implement support with thorough the requirements documentation, and designate an internal training manager in lieu of opting for NetSuite training. Their training package is templated, which is not very helpful and not repeatable. Also, consider opting out of NetSuite's support packages despite the strong case they will make. If you have a capable in-house administrator, NetSuite's support will be a waste of money. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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