New Relic APM Review
We are able to detect errors in the software, easy to manage and its dashboards are understandable to C-level.


Valuable Features

JS error detection, alerting systems.

Improvements to My Organization

We are able to detect errors in the software.

Room for Improvement

Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

Use of Solution

3 months.

Deployment Issues

My technicians did, it I'm not aware.

Stability Issues

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

Scalability Issues

No, didn't notice any scalability issues.

Customer Service and Technical Support

Customer Service:

The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

Technical Support:

Average.

Previous Solutions

Previous experiences with this tool made us choose this first, although we compared others.

Implementation Team

In-house.

ROI

It's price is a little bit higher than expected as the premium specs are the ones we need.

Pricing, Setup Cost and Licensing

5€ / day / server, a little bit high.

Other Solutions Considered

Yes, Zenoss and AppDynamics.

Other Advice

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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