New Relic APM Review

We are able to detect errors in the software, easy to manage and its dashboards are understandable to C-level.


What is most valuable?

JS error detection, alerting systems.

How has it helped my organization?

We are able to detect errors in the software.

What needs improvement?

Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

For how long have I used the solution?

3 months.

What was my experience with deployment of the solution?

My technicians did, it I'm not aware.

What do I think about the stability of the solution?

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

What do I think about the scalability of the solution?

No, didn't notice any scalability issues.

How are customer service and technical support?

Customer Service:

The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

Technical Support:

Average.

Which solution did I use previously and why did I switch?

Previous experiences with this tool made us choose this first, although we compared others.

What about the implementation team?

In-house.

What was our ROI?

It's price is a little bit higher than expected as the premium specs are the ones we need.

What's my experience with pricing, setup cost, and licensing?

5€ / day / server, a little bit high.

Which other solutions did I evaluate?

Yes, Zenoss and AppDynamics.

What other advice do I have?

It's easy to manage and its dashboards are understandable to C-level, APDEX is a plus too.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More New Relic APM reviews from users
...who work at a Financial Services Firm
...who compared it with Dynatrace
Add a Comment
Guest