We are using the SLA reporting, server monitoring and alerting, however the main and most important feature for Mangocam is the real time application performance and capacity reporting. We are also using plugins for memcached and database monitoring and alerting.
Improvements to My Organization
New Relic has changed the way we are dealing with application problems. It's the first place for our administrators to check if we encounter issues. In most cases, New Relic can immediately pinpoint the root cause of the issue, be it application errors, slow transactions, external services, database throughput or high transaction count. New Relic can monitor thresholds and alert if required. We are also using New Relic to help understand performance tests and bottlenecks.
Room for Improvement
Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal. Also the pricing / plans may need restructuring as there is a big gap between the free offering and the first paid tier.
Use of Solution
About three years for Mangocam.com, also at two other companies as IT consultant for the last 4 years.
None so far. The service is very mature and very stable.
None so far. However, the amount of servers and services connected is limited.
Customer Service and Technical Support
We only had to contact the support twice and in both cases the response time and professionalism were exceptional. Technical Support
The quality and expertise of the email support was very high, we have no complaints.
We have tried different services in the past, which only offered part of the features, but again New Relic is very different - complete product that just works.
Setting up New Relic is very easy and well documented. It's using the standard operating system packaging tools and is straightforward.
We implemented it in-house.
There is no measurable ROI as we are currently utilising the free plan / option.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 04 2014