What is most valuable?
Trends and Alerting have been valuable features.
How has it helped my organization?
We can analyse events after the event has occurred. This gives us better visibility to plan resolutions in a timely fashion.
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
Sometimes we've noticed agents fail to report/respond.
What do I think about the stability of the solution?
Yes, we have encountered issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Excellent. Technical Support
Which solution did I use previously and why did I switch?
How was the initial setup?
No, simple setup process.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 10 2014