New Relic APM Review

Real-time performance statistics showed that our online service wasn't as fast and reliable as we expected.

What is most valuable?

The ability to have real-time performance statistics, as we need to know if the main features of our website are working and responding fast enough to our clients' clicks.

How has it helped my organization?

New Relic helped us in realizing that sometimes our online service wasn't as fast and reliable as we expected it to be. With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas.

What needs improvement?

The pricing model. New Relic can be expensive for growing startups. Maybe they should think of some more choices.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Not at all.

What do I think about the stability of the solution?

No, access to the New Relic website and reports was always stable. Monitoring, events and reports are always available and we didn't notice any kind of downtime.

What do I think about the scalability of the solution?

No, our website started with a small number of users and grew to hundreds. New Relic was always working as expected.

How are customer service and technical support?

Customer service has always answered our questions very quickly, even on weekends. It seems very effective. 10/10.

Which solution did I use previously and why did I switch?

We previously tried some hosted solutions using a variety of tools to perform monitoring and reporting tasks. We decided to switch to New Relic for its simplicity on setup and maintenance. We are able to quickly deploy new servers using New Relic in zero time.

How was the initial setup?

New Relic offers great tools to integrate your software stack with their tools, and everything worked like a charm.

What about the implementation team?

We implemented New Relic ourselves

What's my experience with pricing, setup cost, and licensing?

Pricing can be dangerous if your product grows a lot. You should start with the free lite option to see if you can find New Relic useful for your application, and then try the Pro version with one or more hosts.

Which other solutions did I evaluate?

No other options evaluated,

What other advice do I have?

Search in the plugins repository to see if there's already a package for your CMS framework. Install que iOS/Android mobile app to monitor your sites and get alerts.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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