New Relic APM Review

It allowed us to identify exact module/service issues quickly and visually without going through gigabytes of log files.

What is most valuable?

My organization follows SOA architecture to address the overall complexity. We have broken our system into different services according to complexity and functionality. When we serve a customer, multiple services come into picture. To identify the exact time taken by a service or failure in a service, we had two options:

a) Go through the logs and identify the exact issue or time taken by the component (too complex and takes a considerable amount of time).

b) Install an application monitoring system that can measure the performance of different services from the customer themselves and, in the case of issues, identify the issue and/or alert (less time required to diagnose the actual issue with visual representation).

The second option is much better in all scenarios.

The installation for New Relic is butter smooth and hardly took 5 minutes for the first server. It even reduced to less than 2 minutes for additional servers.

How has it helped my organization?

We found the following benefits after installing New Relic:

a) Ability to pin-point the exact module/service creating issues.

b) Lightening fast issue identification since there is no need to go through gigabytes of log files and, since we have a number of servers in our cluster, it isn't even feasible to check each and every server.

c) Access to web page load-time, size, and error tracking, vital for a e-commerce.

What needs improvement?

It would have been great had it provided thread-dump analysis and a few additional JVM-related stats. For reference, we can check JVisualVM.

For how long have I used the solution?

We have used this solution for over 3+ Year. We put this system in 2012 and it is still up and running perfectly fine.

What was my experience with deployment of the solution?

There were no issues encountered at all.

What do I think about the stability of the solution?

We didn't encounter issues with stability.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and technical support?

Customer Service:

They were pretty helpful and quick in addressing our concerns.

Technical Support:

10 on a scale of 10.

Which solution did I use previously and why did I switch?

We did not use any other solution.

How was the initial setup?

It was very simple and took minimal effort and time.

What about the implementation team?

New Relic only comes in SaaS flavor and installation is pretty quick. We used our in-house team for implementation.

What was our ROI?

From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot. Not sure about the financial ROI.

What's my experience with pricing, setup cost, and licensing?

It totally depends on the organization's requirements and the effort vs. return one puts in monitoring the system. Although, it would have been great if the licensing cost could be reduced a bit.

Which other solutions did I evaluate?

Yes. We evaluated AppDynamics.

What other advice do I have?

Go ahead if you can afford it. You won't regret the decision.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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