New Relic APM Review

We're able to determine where time is spent overall in server requests and to analyze database query times.


What is most valuable?

  • It provides information on where time is spent overall in server requests.
  • It performs database query time analysis.

What needs improvement?

New Relic APM generates weekly performance reports, but they aren't really actionable.

What was my experience with deployment of the solution?

No, but it was deployed before I arrived at the organization.

What do I think about the stability of the solution?

No, the service appears very stable. We get occasional 503 errors when pushing data to New Relic, but it's fairly infrequent.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

We haven't had to interact with customer service at all.

Technical Support:

I haven't had to use technical support.

Which solution did I use previously and why did I switch?

We've always used New Relic.

What about the implementation team?

It was done in-house.

What was our ROI?

We never quantified this.

What other advice do I have?

New Relic was the market leader at the time. It still is, although there are more competitors now (AppNeta, sysdig).

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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