New Relic APM Review

We're able to determine where time is spent overall in server requests and to analyze database query times.

Valuable Features

  • It provides information on where time is spent overall in server requests.
  • It performs database query time analysis.

Room for Improvement

New Relic APM generates weekly performance reports, but they aren't really actionable.

Deployment Issues

No, but it was deployed before I arrived at the organization.

Stability Issues

No, the service appears very stable. We get occasional 503 errors when pushing data to New Relic, but it's fairly infrequent.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

We haven't had to interact with customer service at all.

Technical Support:

I haven't had to use technical support.

Previous Solutions

We've always used New Relic.

Implementation Team

It was done in-house.


We never quantified this.

Other Advice

New Relic was the market leader at the time. It still is, although there are more competitors now (AppNeta, sysdig).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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