New Relic APM Review
It allows us to pinpoint pages that require fixes to improve the user experience, and while it provides statistics, it doesn't give enough information about what to do with them.


Improvements to My Organization

The website is much more responsive because we are able to quickly pinpoint the worst pages – we can be really targeted with where we put our resources. In a lot of areas, one page takes one minute, the next can be ten, then some take one, some take 30 seconds. You have to decide at what point you want to focus, this allows us to find the pages that are really painful for users, and fix those and make them a lot better.

Valuable Features

It’s absolutely the ability to get a really specific read of what is taking up time. For example, if a webpage takes two minutes to load it tells you why it’s taking so long.

They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking. And, a super nice way of presenting that.

Room for Improvement

It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics. The sales people need to be on board on this end.

Use of Solution

Three to five years.

Stability Issues

There were no issues.

Customer Service and Technical Support

From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful. Very friendly and available however.

Previous Solutions

There was no solution in place previously.

Implementation Team

We implemented in-house.

ROI

It was able to really effectively find the problem and solve it – it sped up the pages considerably.

Pricing, Setup Cost and Licensing

The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.

Other Solutions Considered

The alternative is to do UNIX profiling. Basically, you do it piecemeal, and amongst those piecemeal solutions is also browser profiling, and it’s really hard to justify. We thought about it, as if you’re a relatively small company New Relic is expensive, but it's way better than that. The price point is an issue so we turn it on and off when we need it. Not a great solution for a start-up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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