How has it helped my organization?
The website is much more responsive because we are able to quickly pinpoint the worst pages – we can be really targeted with where we put our resources. In a lot of areas, one page takes one minute, the next can be ten, then some take one, some take 30 seconds. You have to decide at what point you want to focus, this allows us to find the pages that are really painful for users, and fix those and make them a lot better.
What is most valuable?
It’s absolutely the ability to get a really specific read of what is taking up time. For example, if a webpage takes two minutes to load it tells you why it’s taking so long.
They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking. And, a super nice way of presenting that.
What needs improvement?
It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics. The sales people need to be on board on this end.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
How are customer service and technical support?
From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful. Very friendly and available however.
Which solution did I use previously and why did I switch?
There was no solution in place previously.
What about the implementation team?
What was our ROI?
It was able to really effectively find the problem and solve it – it sped up the pages considerably.
What's my experience with pricing, setup cost, and licensing?
The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.
Which other solutions did I evaluate?
The alternative is to do UNIX profiling. Basically, you do it piecemeal, and amongst those piecemeal solutions is also browser profiling, and it’s really hard to justify. We thought about it, as if you’re a relatively small company New Relic is expensive, but it's way better than that. The price point is an issue so we turn it on and off when we need it. Not a great solution for a start-up.