With the reporting/alerting and SLA feature we can generate reports to see the average response on days/weeks/months, but labelling and tagging should be more user-friendly.
We can, in seconds, discover and point to the component/code that is giving us performance issues without debugging all the code.
After some days of using the product, we could optimize the code of multiple critical application used by our customers and, therefore, provide better, more stable services.
The ROI was there already after several days. Debugging and finding issues was taking, at a minimum, several days, now we can do it several hours.
Improvements to My Organization
We can get a complete and detailed view of each component of our product and focus immediately on performance issues, or give priority to the code/component we want to optimize.
Also, with the reporting/alerting and SLA feature we can generate reports to see the average response on days/weeks/months.
Lastly, it can help us compare between days, so we can see the impact of a deployment of new code on performance.
Room for Improvement
Labelling and tagging should be more user-friendly. It needs some more features.
Use of Solution
We've used it for more than one year, almost two. For some months we had temporary licenses, then we bought the required licensed when we saw the add-on value of the product.
There were some small bugs with the ability to update the dashboard the driver, RAM, and CPU after we upgraded to a server application. We had to ask New Relic to manage this issue on their side.
No issues encountered.
Customer Service and Technical Support
9/10 - very good and fast response. They always try to provide real support to understand your target, your issue, and try to find a solution to reach their customers target and satisfaction.
9/10. They know their product and most of technical replies are very clear, working, exactly as they say, and are easy to implement.
The deployment is easy, and it only takes one minute to install the package at the OS level for a server via RPM, and via agent for different applications where you integrate them in your application. It would be difficult to do make it simpler.
It was peanuts, and you install the agent/plugin on your OS or application, then you start your application or the agent on the OS, and it is automatically integrated in the dashboard on the cloud. It's impressive how it is so simple.
You install it yourself.
In several days, we got a great ROI due to an issue in an customer application. In the past, it was taking days for our developers to find the root cause of performance, and the slowest component. Now, in seconds, we can point direclty to the code/component that is slow, that has issues, and allow the developers to directly focus on working on the code to provide an optimized and stable code to deliver better service to the customer.
Pricing, Setup Cost and Licensing
Price and licensing is very efficient and correct.
Other Solutions Considered
We looked at other products, but we had first priority on an ROR/Ruby application for a new application. The payroll exchange used by our customers all over the world and some good competitors didn't support ROR/Ruby applications.
It's very good but still needs to be enhanced. Test it by implementing it, and in minutes, you will analyze the results and the dashboard and adopt it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.