New Relic APM Review

It helps us monitor our performance by giving us clear unobtrusive insights with weighted numbers, and although it integrates with Docker, it's missing a few minor metrics.

What is most valuable?

Application monitoring. The fact that we can trace a request through all the layers of the application (gateway-app server-database (persistent and caching layers)) and trace all the steps in between, is invaluable to us!

How has it helped my organization?

We can monitor our performance easily using the metrics, Apex, that New Relic have devised. This is a weighted number (0 to 1) which gives us a clear unobtrusive insight into our performance. Therefore, by leveraging the API, we can integrate the current performance metrics of our entire stack into our wall-boards and internal reporting.

What needs improvement?

With the recent introduction of Docker integration we're seeing increased metric collection, but are also missing a few minor metrics and deployment setups.

For how long have I used the solution?

We've been using it for over five years now.

What was my experience with deployment of the solution?

In a regular and normal usage, deploying the agent (either PHP, NodeJS or the server agent) is very simple and intuitive. We do however run into issues integrating the PHP agent into the Dokku deployments, but we have been working with the Dokku/Heroku/New Relic support staff to fix this.

What do I think about the stability of the solution?

It is fairly stable. There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind.

What do I think about the scalability of the solution?

We haven't seen any issue that affect us personally.

How are customer service and technical support?

Customer Service:

It's a big 10/10. The engagement of the customer service either via tickets or the public forum is excellent.

Technical Support:

After building our initial integration with our framework several years ago the technical support engineer provided us with great insight and it really was a two way street of communication: we provided ideas that were implemented and they also gave us insight into optimal integration points.

Which solution did I use previously and why did I switch?

We've tried various other tools over the years, but after giving New Relic a try, we haven't looked back.

How was the initial setup?

The initial set-up was at the time the most straightforward and easy as imaginable. This really pushed us over the edge of giving it a go and loving it from day one.

What about the implementation team?

We did it ourselves, and it's easy.

What was our ROI?

Since it's an application monitoring platform the actual ROI is a lot harder to calculate than other services directly related to the business. We do however see an increased focus on performance and therefore have a good ROI. It's also due to the fact that there are ways to keep the costs of New Relic down and still have the benefits.

What's my experience with pricing, setup cost, and licensing?

Just try it out and install it on a couple of systems. You could go "all in" and have the full license and instalment on everything, but certainly during start-up, you could leverage a couple of instalments and still have insights, if it's installed into core parts of your set-up

Which other solutions did I evaluate?

Can't remember which platforms were out there. Soon after we started with New Relic, AppDynamics went live, and much later Server Density added APM. They both seem like worth competitors, but as previously mentioned: we have no reason to switch yet.

What other advice do I have?

Just give it a go and see how it goes.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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