New Relic APM Review

Our end users are getting a better experience with our software as we're able to respond faster to any incidences. We could use, however, better ability to drill-down into errors.

What is most valuable?

I like the integration with PagerDuty, so that helps spread out our on-call schedule. Application performance helps us drill down on the bottlenecks in our applications, to save us a lot of development time.

How has it helped my organization?

The real benefits are for end users. They’re getting a better experience with our software. It allows us to respond faster to any incidences.

What needs improvement?

  • Better error reporting
  • Better ability to drill-down into errors

What was my experience with deployment of the solution?

No problem at all.

What do I think about the stability of the solution?

It's absolutely great.

What do I think about the scalability of the solution?

No problem at all.

How are customer service and technical support?

They were fine. I spoke to a developer from the mobile team and he answered the question on the first attempt.

Which solution did I use previously and why did I switch?

This is our first APM. We were looking for a solution that helped us to improve our customer experience. It was borne out of database issues we were having at the time. We had no APM solution prior – it was all done manually.

How was the initial setup?

Straightforward. It would have been better to have more transparency to understand how New Relic actually slots onto your page, how it fits into your application.

Which other solutions did I evaluate?

We also looked at AppDynamics. New Relic felt like a better solution and the data that came out during the trial was better.

What other advice do I have?

Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business. Our products have grown with the New Relic platform; we see the value that people are getting from the platform. The data pretty much speak for itself – sign up, get a trial, and use it in production immediately.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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