What is most valuable?
It shows you what’s going on, but we had to do custom instrumentation ourselves.
How has it helped my organization?
- Debugging response time is less
- Alert notifications and alert summaries
What needs improvement?
- I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
- More instrumentation.
- Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.
How are customer service and technical support?
Which solution did I use previously and why did I switch?
The decision was why not to have it (cost?) not why to have it.
What other advice do I have?
New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.