New Relic APM Review

It provides us with less debugging response time and alert notifications, although I wish it had more insight into what might be causing a particular slowness issue.


Valuable Features

It shows you what’s going on, but we had to do custom instrumentation ourselves.

Improvements to My Organization

  • Debugging response time is less
  • Alert notifications and alert summaries

Room for Improvement

  • I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
  • More instrumentation.
  • Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

Customer Service and Technical Support

Never needed it.

Previous Solutions

The decision was why not to have it (cost?) not why to have it.

Other Advice

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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