New Relic APM Review

It provides us with less debugging response time and alert notifications, although I wish it had more insight into what might be causing a particular slowness issue.

What is most valuable?

It shows you what’s going on, but we had to do custom instrumentation ourselves.

How has it helped my organization?

  • Debugging response time is less
  • Alert notifications and alert summaries

What needs improvement?

  • I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
  • More instrumentation.
  • Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

How are customer service and technical support?

Never needed it.

Which solution did I use previously and why did I switch?

The decision was why not to have it (cost?) not why to have it.

What other advice do I have?

New Relic is great for DevOps and for a company that expects developers to do their own operations. For specialists they tend to have their own instrumentation tools.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
End-user Synthetics and monitoring are very good.
The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.
The most valuable feature is application monitoring.
The VPN is one of the solution's most valuable features for us.
It does everything we wanted it to do.
The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.
Working with the solution is very easy. It's user-friendly.
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