New Relic APM Review

It's helped us to find problems early and to make sure that what we're doing is working, although it doesn't give us rich process tracing.

Valuable Features

The most valuable features for us are--

  • Real-time monitoring
  • The interface
  • The look and feel
  • We can check the environment periodically throughout the day
  • Good forensics tool if there's an issue

Improvements to My Organization

We can monitor response times, volume, and Apdex. Our alerting is based on Apdex. It's a great sanity check. It's helped us to find problems early and to make sure that what we're doing is working.

I'm on a small team and have an interaction with the Ops teams only when a negative happens, but I've used it a couple of times to pass problems from my plate to someone else's as I've proved it's not my problem.

Room for Improvement

It doesn't give us rich process tracing, which is the only complaint I have. It divides our system into four parts, and I would like it to go deeper into the code. However, this can be a challenge because of the way it is configured with us, but they are working on it.

Stability Issues

It's fantastic, with no bugs or lag.

Scalability Issues

It scales, and I can't speak about this, but we are moving everything to AWS and it should be fine.

Customer Service and Technical Support

I've never needed them, and the one issue I had, our Ops guys told me what to do.

Previous Solutions

I would just advise you to use the tool.

Initial Setup

It was already in place when I joined.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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