New Relic APM Review

It gives us enough knowledge to know where to improve things on the database side, although sometimes it requires too much drilling down to find out about a problem.

Valuable Features

It gives us insight into several areas--

  • Where slowdowns are,
  • Which of our customers is hitting us most, and
  • If there’s an application issue on the database side, how long a query takes.

Improvements to My Organization

It gives us enough knowledge to know where to improve things on the database side, or to make improvements in the application logic.

Room for Improvement

I don't have any suggestions for improvements, but we think sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching.

Deployment Issues

No problems whatsoever with deploying APM.

Stability Issues

It seems pretty stable, although there are times when it is not available.

Scalability Issues

Seems to be pretty good on scalability and it’s easy to install into our applications.

Customer Service and Technical Support

We haven’t had any issues needing to involve their technical support.

Initial Setup

It was already in the environment when I joined, but I can't imagine that setup would have been anything but straightforward.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.
End-user Synthetics and monitoring are very good.
The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.
The most valuable feature is application monitoring.
The VPN is one of the solution's most valuable features for us.
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