Improvements to My Organization
We are a web development agency, focused on Drupal CMS. As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in. New Relic provides deep analysis for data and server health so it lets us know of network bottlenecks before we deliver the project to enhance our product. Therefore, we can be sure that we deliver the best value for our customers.
In our experience, the Server Insights are valuable.
Room for Improvement
Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.
We had no issues with the performance.
It's been able to scale for our needs.
Customer Service and Technical Support
It was easy and we documented all the steps that we took to make it easy for everyone. You need to be a server admin of course to do it, but you don't need much experience to install and run New Relic.
We did it in-house, you just have to follow the documentation.
Pricing, Setup Cost and Licensing
It would be nice if we could buy it annually instead of monthly.
Other Solutions Considered
We evaluated many products, and chose New Relic because of its deep integration with Drupal.
If you are using Drupal you should get New Relic. I would say that even if you don't use Drupal, you should get it. New Relic helps us to improve our team quality and to get our projects done with best practices. It will help you get to know everything about your infrastructure.