New Relic APM Review

It has been helpful for our developers when they are tracking down issues


What is our primary use case?

We use it for application performance monitoring. It helps us to track down the bottlenecks in the application, whether it is in the database or the front-end. It is helpful for our developers when they are tracking down issues.

How has it helped my organization?

We are concerned about our application's print and load times. It should be faster for the end user's experience. New Relic has helped us in terms of the optimizing our print and loading times.

It has solved many of our performance issues.

What is most valuable?

The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is good. We haven't had any issues with New Relic. We load test for about 10,000 users accessing the application for every five minutes. This is our use case, and New Relic was used to monitor how the application is performing.

We use SaaS, so we don't really manage New Relic in any of the boxes.

What do I think about the scalability of the solution?

The scalability is good, because it is already running on AWS.

How is customer service and technical support?

We have not used technical support.

How was the initial setup?

The integration and configuration of this product in our AWS environment was very easy.

We have plans to integrate with other products going forward.

What was our ROI?

It has saved on our developers' time when digging into performance issues.

What's my experience with pricing, setup cost, and licensing?

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.

Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS Marketplace, you can go with both options: URL SSL license and On Demand. So, when you are building, it is part of AWS, and this is convenient for end users.

We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.

The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.

Which other solutions did I evaluate?

We evaluated a couple of other vendors: AppDynamics and Datadog. They were quite a few other players as well, but we are happy with New Relic because it is simple to use and the developers can use it in their development.

What other advice do I have?

Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use.

I work predominantly on AWS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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