New Relic APM Review

It gives us the visibility that we need in monitoring


What is our primary use case?

We use it for monitoring the CPU, memory, services, email rates, etc.

How has it helped my organization?

We monitor the Internet daily, or every few days. Then, every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.

What is most valuable?

  • The APM
  • Monitoring
  • The capabilities which allow you to easily see whatever you are looking for.

What needs improvement?

  • I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
  • I would like more deep dive monitoring into services and being able to install it on some apps.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. We don't have any issues.

What do I think about the scalability of the solution?

The scalability is good. We have a few thousand servers, and it is up and down based on the traffic and need. We have New Relic on all of our servers.

How is customer service and technical support?

We don't use the technical support.

How was the initial setup?

The integration and configuration of this product in our AWS environment was quite easy.

We have it integrated mostly with our physical servers.

What was our ROI?

The product saves time and money.

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.

The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.

Which other solutions did I evaluate?

In addition to New Relic, we evaluated Monitis and Dynatrace. We chose New Relic because it was cheaper for us as a startup, and it is also faster and more user-friendly.

What other advice do I have?

Go with it. It is a good product. It gives us the visibility that we need in monitoring.

The AWS version is easier to deploy than the on-premise version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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