New Relic APM Review

It has been helpful to patch things before they are a problem


What is our primary use case?

Monitoring the health of our infrastructure.

How has it helped my organization?

It has given us better insight into the performance of the system, allowing us to prepare things, if necessary. It has been helpful to patch things before they are a problem.

What is most valuable?

We are able to drill down and see what is going on in the system.

What needs improvement?

The price needs improvement.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is on our production workload, so we put a fair amount of stress on it. However, it is sort of self-contained. We do not really have to do much with it.

What do I think about the scalability of the solution?

Size of the environment is 30 VMs which are instrumented with New Relic. 

I haven't had any scaling problems with it.

How is customer service and technical support?

We receive technical support as part of our subscription.

How was the initial setup?

The integration and configuration of the product into our AWS environment was extremely easy.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are too high.

Which other solutions did I evaluate?

We evaluated Dynatrace and a few others. These competitors did not provide as much in-depth information, but they were considered because they were far more cost-effective.

We went with New Relic because it was best of breed.

What other advice do I have?

I would recommend to go with New Relic.

It integrated well with Docker. They have Lambda support now, so it has been fairly seamless.

I have only used the AWS version.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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