New Relic APM Review

It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.


What is our primary use case?

We use it for application performance monitoring.

What is most valuable?

Its most valuable feature is application performance monitoring.

It gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We send through all our real-time transactions through it, and it is very stable. 

What do I think about the scalability of the solution?

The scalability is very good. We have a large real-time environment for processing payments.

How is customer service and technical support?

Their technical support is pretty good and responsive. We have a real good relationship with them.

What about the implementation team?

The integration and configuration of New Relic was straightforward and easy.

It works well with the AWS platform that we are using. The integration with AWS was straightforward and easy.

What was our ROI?

We have seen ROI.

What's my experience with pricing, setup cost, and licensing?

Comparatively, the pricing is expensive.

Which other solutions did I evaluate?

I zeroed in on New Relic. I was looking for a cloud native product at the time that I was looking for a solution, and two years ago, it was one of the leading products. It was quick to market, and we wanted to implement something quickly. It provided all the features which were required, and we didn't have to do our own installs within our data center.

What other advice do I have?

Give it a shot. See if it meets your use case.

I have used the on-premise and AWS versions. The versions are very similar.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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