New Relic Browser Review

With the client JS API, we can report data to it and query it with Insights.


Valuable Features:

It helps us organize the data from our clients and reason with it. Moreover, with the client JS API, we can report data to New Relic and query it with Insights. It is easy to use and has an understandable graph editor. 

This is the real deal.

Improvements to My Organization:

Tracking and monitoring production is mandatory, however, we did it for years only for the back-end side. As the client-side applications grow bigger and get more complex more responsibility gets to the client. Because of that we must be able to understand if our clients are "healthy". The term "healthy" is not clear to what it means. 

Presently we report data to New Relic Insights, and we've built some really readable and understandable graphs. We monitor with those graphs every deploy to production, and we are advising the graphs to resolve current problems with our application, like errors and problems with the load and response times.

Room for Improvement:

New Relic comes with some features out of the box, but not enough. There are some essential features that New Relic needs to implement that their competitors already support, like special treatment for AngularJS/React applications. We had to implement (with the JS API) the ability to query errors through Insights which is essential. Currently, we don't have a way to send alerts which is a real pain.

Use of Solution:

We are using it in conjunction with APM and Insights.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Other Solutions Considered:

We also looked at Raygun.io and TrackJs which are great products, but neither has the tri-factor, which is:

  1. Tracking errors with integration to the server
  2. Ability to report you own data
  3. Ability to build you own custom dashboard

Other Advice:

New Relic has a good separation between the data that you report and how you show it, along with data you get out of the box. My advice is about how to show the data in a way that it will be easy to reason with it.

You can build many different graphs, really try them all, and then decide what fits best for your organization. That's what we did. The way you handle data varies between organizations and even between teams in a organization, and the ability to show the data in different ways is very helpful with that.

New Relic always gets new things done. The system is always changing and in a good way. New features are always coming into the system and we are very happy with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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