New Relic Insights Review

We've been able to create and report on custom metrics or events in real-time.


What is most valuable?

  • Custom instrumentation/events. We use this tool are additional analytics and debugging.
  • With limited code, we can create and report on custom metrics or events in real-time. This allows us to quickly identify success rates of our efforts.

What needs improvement?

Joining datasets. Currently, it’s only possible to pull data from a single event type. It would be nice to do more of a SQL-like join, for example, CheckOut events with ItemsAddedToCartEvent.

For how long have I used the solution?

I've been using it for one year, and alongside their APM, which I've been using for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple hours with quality answers.

Which solution did I use previously and why did I switch?

We didn’t use any other solutions prior to this.

How was the initial setup?

It was straightforward. On each of our servers, we installed the agent, added our key to a config, and then within minutes we were seeing metrics on our site.

What about the implementation team?

In-house. Always start with your development or QA environment. While we had no issues, it’s best to take a dry run, and get a feel for how the app affects performance to see if the data is what you’re looking for.

What was our ROI?

I have no hard numbers detailing how much we get back for what we pay. However, as a dev-ops tool, it has been priceless. We are now able to pinpoint issues much quicker and can significantly reduce our downtime.

Which other solutions did I evaluate?

We did evaluate one additional tool but the install and integration was significantly more cumbersome.

The core reason we chose New Relic was the ease of us and the quality of the metrics it gave us. Within hours of demo-ing the product, we were already learning more about our application than we expected.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarHenry
Top ReviewerTop 5Real User

Cool review