Nexthink Review

Number of service incidents dropped by more than 20%

What is our primary use case?

  • Security and compliancy management 
  • Global CA 5000 workstations in 30 countries with multiple IT organizations.

How has it helped my organization?

  • Preventive maintenance of end user devices. 
  • Number of service incidents dropped by more than 20%.

What is most valuable?

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

What needs improvement?

  • Go into IoT (mostly Linux based). 
  • At this moment, it is only Windows and mobile (Android and iOS).
  • It lacks support for IoT and most network equipment.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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