Nice Actimize Fraud & Authentication Management Review

Loads big data efficiently and quickly but requires a lot of hardware

What is our primary use case?

We are a financial institution and use this product as an anti-fraud solution. Actimize provides different solutions for different types of fraud, whether it's financing terrorists or money laundering. 

How has it helped my organization?

The banks are having a difficult time with all the fraud that is going on. Actimize provides a safe solution that helps keep their reputation intact. 

What is most valuable?

A valuable feature of this solution is how quickly it works, loading big data. Banks have a lot of data and it makes a difference when it can be loaded so efficiently and quickly. 

What needs improvement?

One of the issues with the product is that when the front end is down, the processes don't work. I think they could improve that. The front end doesn't have to be connected to the different processes because the processes go to the database. Sometimes the processes fail because of the front end and it creates a lot of problems. 

The interface is a little old, and sometimes slow depending on the client server and the RAM, for example, because Actimize requires a lot of hardware. They should solve that although I know that in the new version the interface has been improved. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

I think the stability of the solution is very good. I think it's improving every year. 

How are customer service and technical support?

We sometimes contact technical support, they're not bad. 

How was the initial setup?

Actimize provides an out of the box solution that you can't touch, but you can modify it depending on the client's needs. The initial setup is straightforward because the user guide is complete. If you follow it and there are issues, it's generally because there's a problem with the server and not with Actimize. Initial deployment takes about three months although if a bank requires significant customization then full implementation can extend to a year or two, sometimes three. If a company requires just one solution, deployment time is reduced, but if you need nine solutions, that takes a lot of time.

We generally follow a similar implementation process each time unless the client has more specific requirements. I specialize in maintenance and support, which is important because if a process fails, you need someone who understands the solution, whether it's connected to disk space or other issues. Almost all our clients hire us for maintenance and support because you need it with Actimize. If you're deploying two or three solutions, you can have five or six people working on it, but if you require more, we have teams of 20 people who can implement. Three people is enough for maintenance.

What other advice do I have?

The solution requires patience and a fair amount of work and study because there's nothing on the internet. It requires knowledge gained from studying the user guides and decision-making has to be based on that. There's nobody to ask and that's the most difficult part.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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